{"id":3484,"date":"2022-11-30T22:28:55","date_gmt":"2022-11-30T21:28:55","guid":{"rendered":"https:\/\/www.pacienti.cz\/?p=3484"},"modified":"2022-12-09T07:01:04","modified_gmt":"2022-12-09T06:01:04","slug":"na-co-ma-pacient-pravo-v-nemocnici","status":"publish","type":"post","link":"https:\/\/www.pacienti.cz\/?p=3484","title":{"rendered":"Na co m\u00e1 pacient pr\u00e1vo v nemocnici?"},"content":{"rendered":"
\n

 <\/p>\n

\"\"Na co m\u00e1 pacient pr\u00e1vo v nemocnici?<\/strong><\/h2>\n

 <\/p>\n

Ministerstvo zdravotnictv\u00ed sjednot\u00ed pravidla pro ombudsmany<\/strong><\/span><\/h2>\n

 <\/p>\n

O rozhovor jsem po\u017e\u00e1dala p\u0159edsedu Asociace ombudsman\u016f ve zdravotnictv\u00ed \u010cR, z. s., Petra Balleka, kter\u00fd je tak\u00e9 z\u00e1rove\u0148 i ombudsmanem v Nemocnici Rudolfa a Stefanie Bene\u0161ov, a.s.<\/a><\/strong><\/h3>\n

 <\/p>\n

    \n
  1. Kdy vznikla Asociace ombudsman\u016f \u010cR, jak\u00e9 jsou c\u00edle, v\u00a0\u010dem pom\u00e1h\u00e1 pacient\u016fm?<\/strong><\/li>\n<\/ol>\n

    Asociace vznikla v\u00a0roce 2019, po cca 2 letech p\u0159\u00edprav, kdy na za\u010d\u00e1tku vznikla prvn\u00ed my\u0161lenka takovou organizaci zalo\u017eit. Na\u0161e asociace je prim\u00e1rn\u011b profesn\u00ed organizac\u00ed, kter\u00e1 pom\u00e1h\u00e1 \u0159e\u0161it problematiku agendy st\u00ed\u017enost\u00ed na poskytovatele zdravotn\u00ed p\u00e9\u010de. V\u00a0t\u00e9to agend\u011b pom\u00e1h\u00e1me \u0159e\u0161it probl\u00e9my, st\u00ed\u017enosti, pot\u0159eby a pr\u00e1va pacient\u016f a jejich doprovod\u016f a z\u00e1rove\u0148 tak\u00e9 i pr\u00e1va zdravotn\u00edk\u016f.\u00a0 Sna\u017e\u00edme se nastavit atmosf\u00e9ru vz\u00e1jemn\u00e9 \u00facty, d\u016fv\u011bry a spolupr\u00e1ce. Proto tak\u00e9 spolupracujeme s\u00a0dal\u0161\u00edmi dot\u010den\u00fdmi org\u00e1ny a organizacemi, jako jsou Ministerstvo zdravotnictv\u00ed \u010cR, Kancel\u00e1\u0159 ve\u0159ejn\u00e9ho ochr\u00e1nce pr\u00e1v \u010cR, odbory zdravotnictv\u00ed Krajsk\u00fdch \u00fa\u0159ad\u016f a magistr\u00e1t\u016f, NAPO-N\u00e1rodn\u00ed asociac\u00ed pacientsk\u00fdch organizac\u00ed, kter\u00e1 zahrnuje celkem 35 pacientsk\u00fdch organizac\u00ed, a podobn\u011b.<\/p>\n

      \n
    1. Co je hlavn\u00edm n\u00e1strojem <\/strong>ombudsmana, a s k\u00fdm spolupracujete?<\/strong><\/li>\n<\/ol>\n

      Hlavn\u00edm n\u00e1strojem je um\u011bn\u00ed naslouchat, komunikovat a naj\u00edt \u0159e\u0161en\u00ed. V\u00a0mnoha p\u0159\u00edpadech d\u011bl\u00e1me medi\u00e1tora v\u00a0komunika\u010dn\u00edch nedorozum\u011bn\u00ed mezi pacienty a zdravotn\u00edky. Proto tak\u00e9 spolupracujeme s\u00a0dal\u0161\u00edmi dot\u010den\u00fdmi org\u00e1ny a organizacemi, viz v\u00fd\u0161e.<\/p>\n

        \n
      1. Kolik je letos v\u00a0nemocnici st\u00ed\u017enost\u00ed?<\/strong><\/li>\n<\/ol>\n

        V\u00a0nemocnic\u00edch na\u0161\u00ed velikosti se jedn\u00e1 o p\u00edsemn\u00e9 st\u00ed\u017enosti v\u00a0jednotk\u00e1ch des\u00edtek cca od 40-70 za rok. Je to ka\u017ed\u00fd rok r\u016fzn\u00e9. V\u00a0tomto po\u010dtu nejsou zapo\u010d\u00edt\u00e1ny ka\u017edodenn\u00ed situace, kter\u00e9 \u0159e\u0161\u00edme se st\u011b\u017eovateli po telefonu, \u010di p\u0159\u00edmo v\u00a0ambulanci nebo \u010dek\u00e1rn\u011b. Zde vystupujeme p\u0159edev\u0161\u00edm jako medi\u00e1to\u0159i, kte\u0159\u00ed zklid\u0148uj\u00ed situaci a hledaj\u00ed \u0159e\u0161en\u00ed a realizaci n\u011bjak\u00e9ho rozumn\u00e9ho kompromisu a fin\u00e1ln\u00edho \u0159e\u0161en\u00ed<\/strong><\/p>\n

          \n
        1. O jak\u00e9 druhy st\u00ed\u017enost\u00ed hlavn\u011b jde?<\/strong><\/li>\n<\/ol>\n

          Prim\u00e1rn\u011b se jedn\u00e1 o konflikty a nedorozum\u011bn\u00ed v\u00a0komunikaci.<\/strong><\/p>\n

            \n
          1. Ministerstvo zdravotnictv\u00ed \u010cR jedn\u00e1 o sjednocen\u00ed pravidel pro <\/strong>ombudsmany<\/strong>, jak to vid\u00edte v\u00a0p\u0159\u00ed\u0161t\u00edm roce?<\/strong><\/li>\n<\/ol>\n

            S\u00a0ministerstvem na tomto projektu \u2013 \u201eMetodice k vy\u0159izov\u00e1n\u00ed st\u00ed\u017enost\u00ed podle \u00a7 93 z\u00e1kona o zdravotn\u00edch slu\u017eb\u00e1ch s vyu\u017eit\u00edm institutu nemocni\u010dn\u00edho ombudsmana\u201c sv\u00fdmi mnohalet\u00fdmi zku\u0161enostmi a praxi spolupracujeme ji\u017e od vzniku na\u0161\u00ed asociace. Konkr\u00e9tn\u00ed informace k\u00a0projektu V\u00e1m p\u0159\u00edpadn\u011b sp\u00ed\u0161e sd\u011bl\u00ed z\u00e1stupci ministerstva, Odd\u011blen\u00ed podpory pr\u00e1v pacient\u016f.<\/strong><\/p>\n

              \n
            1. V\u00edm, \u017ee nemocni\u010dn\u00ed ombudsman \u2013 medi\u00e1tor, se setk\u00e1v\u00e1 i\u00a0se st\u00ed\u017enostmi, konflikty, spory mezi pacienty, jejich bl\u00edzk\u00fdmi a zam\u011bstnanci poskytovatele, jak to \u0159e\u0161\u00edte? <\/strong><\/li>\n<\/ol>\n

              Hled\u00e1me \u0159e\u0161en\u00ed, zklid\u0148ujeme mnohdy vyhrocenou situaci. Realizujeme rozumn\u00fd kompromis a fin\u00e1ln\u00ed \u0159e\u0161en\u00ed cel\u00e9 situace s\u00a0ohledem na pr\u00e1va pacient\u016f a mo\u017enostmi zdravotnick\u00e9ho za\u0159\u00edzen\u00ed.<\/strong><\/p>\n

                \n
              1. M\u016f\u017eete \u0159\u00edct, jeden p\u0159\u00edklad za v\u0161echny?<\/strong><\/li>\n<\/ol>\n

                P\u0159\u00edpady jsou na jednu stranu velmi r\u016fznorod\u00e9, v\u017edy maj\u00ed ale punc a jedine\u010dnost toho konkr\u00e9tn\u00edho pacienta. Na druhou stranu se n\u011bkter\u00e9 st\u00ed\u017enosti opakuj\u00ed, co\u017e je v\u011bt\u0161inou problematika komunikace mezi pacientem, \u010di jeho p\u0159\u00edbuzn\u00fdmi a zdravotn\u00edky. T\u011bch opr\u00e1vn\u011bn\u00fdch nebo \u010d\u00e1ste\u010dn\u011b opr\u00e1vn\u011bn\u00fdch st\u00ed\u017enost\u00ed na l\u00e9ka\u0159skou, \u010di o\u0161et\u0159ovatelskou p\u00e9\u010di je na\u0161t\u011bst\u00ed velmi, velmi m\u00e1lo. V\u011bt\u0161ina opr\u00e1vn\u011bn\u00fdch st\u00ed\u017enost\u00ed se t\u00fdk\u00e1 sp\u00ed\u0161e technicko \u2013 organiza\u010dn\u00edho charakteru.<\/p>\n

                  \n
                1. O jak\u00e1 z\u00e1kladn\u00ed pr\u00e1va pacient\u016f v\u00a0nemocnici se jedn\u00e1?<\/strong><\/li>\n<\/ol>\n

                  Pr\u00e1va pacienta jsou definov\u00e1na v\u00a0z\u00e1kon\u011b \u010d. 372\/2011 Sb.<\/strong> o poskytov\u00e1n\u00ed zdravotn\u00edch slu\u017eeb. V\u00a0mnoha p\u0159\u00edpadech se sna\u017e\u00edme pacient\u016fm pomoci nad r\u00e1mec na\u0161ich z\u00e1kladn\u00edch povinnost\u00ed.<\/p>\n

                  \u00a0<\/strong><\/p>\n

                    \n
                  1. Po\u0159\u00e1d\u00e1te vzd\u011bl\u00e1vac\u00ed akce, a dokonce i konference. Jedn\u00e1 se pouze o \u00fa\u010dastn\u00edky z\u00a0\u010cech? <\/strong><\/li>\n<\/ol>\n

                    Ano, po\u0159\u00e1d\u00e1me ji\u017e \u010dtvrt\u00fdm rokem, konference, v\u00fdm\u011bnu zku\u0161enost\u00ed a vzd\u011bl\u00e1v\u00e1n\u00ed. Letos v\u00a0\u0159\u00edjnu prob\u011bhla mezin\u00e1rodn\u00ed konference \u2013 \u010cR, Polska, Slovenska.\u00a0 \u00da\u010dastnili se z\u00e1stupci z\u00a0nemocnic, krajsk\u00fdch \u00fa\u0159ad\u016f, kancel\u00e1\u0159e ve\u0159ejn\u00e9ho ochr\u00e1nce pr\u00e1v, Ministerstva zdravotnictv\u00ed \u010cR a dal\u0161\u00edch.<\/p>\n

                    Na programu t\u00e9to konference bylo mezi jin\u00fdmi t\u00e9maty:<\/strong><\/h3>\n

                     <\/p>\n

                    Problematika st\u00ed\u017enost\u00ed na poskytovatele zdravotn\u00ed p\u00e9\u010de, pr\u00e1ce ombudsmana ve zdravotnictv\u00ed v \u010cesk\u00e9 republice, v Polsku, na Slovensku a v Belgii<\/u><\/strong><\/p>\n

                     <\/p>\n

                      \n
                    • Vladim\u00edra Dvo\u0159\u00e1kov\u00e1, nemocni\u010dn\u00ed ombudsman, FN MOTOL, \u010cR<\/li>\n
                    • Danuta Zwierz, specjalista ds. jako\u015bci i praw pacienta, Szpital \u015al\u0105ski, Cieszynie, Polsk\u00e1 republika<\/li>\n
                    • Mgr. Janka Lipni\u010danov\u00e1, nemocni\u010dn\u00ed ombudsmanka, VN SNP Ru\u017eomberok \u2013 FN, Slovensk\u00e1 republika<\/li>\n
                    • Josef Pavlovic, n\u00e1m\u011bstek ministra zdravotnictv\u00ed \u010cesk\u00e9 republiky<\/li>\n
                    • \u0160\u00e1rka Liolia MZ\u010cR, \u201e<\/u>Postaven\u00ed nemocni\u010dn\u00edho ombudsmana v syst\u00e9mu zdravotnictv\u00ed\u201c<\/strong><\/li>\n
                    • Michaela P\u0159et\u00e1kov\u00e1, odbor pro zdravotnictv\u00ed, Kancel\u00e1\u0159 ve\u0159ejn\u00e9ho ochr\u00e1nce pr\u00e1v \u010cesk\u00e9 republiky, \u201e<\/u>Aktuality a poznatky ve\u0159ejn\u00e9ho ochr\u00e1nce pr\u00e1v v oblasti zdravotnictv\u00ed \u2013 po\u0159izov\u00e1n\u00ed nahr\u00e1vek pacienty\u201c<\/strong><\/li>\n
                    • Ing, V\u00e1clav Polok, nemocni\u010dn\u00ed ombudsman Nemocnice T\u0159inec p. o., Petr Ballek, nemocni\u010dn\u00ed ombudsman Nemocnice Rudolfa a Stefanie Bene\u0161ov, \u201eKonflikty \u00a0zdravotn\u00edk \u2013 pacient, ne\u017e\u00e1douc\u00ed ud\u00e1losti\u201c.<\/strong><\/li>\n<\/ul>\n

                       <\/p>\n

                      Samoz\u0159ejm\u011b i v\u00a0p\u0159\u00ed\u0161t\u00edch letech chceme v\u00a0takov\u00fdch setk\u00e1n\u00edch pokra\u010dovat a oslovovat k\u00a0v\u00fdm\u011bn\u011b zku\u0161enost\u00ed a poznatk\u016f i dal\u0161\u00ed organizace a instituce v\u00a0oblasti zdravotnictv\u00ed. Nav\u00edc p\u0159ipravujeme vzd\u011bl\u00e1vac\u00ed akce v\u00a0oblasti mediace a zdravotn\u00edho pr\u00e1va.<\/p>\n

                       <\/p>\n

                      D\u011bkuji za rozhovor.<\/p>\n

                       <\/p>\n

                      Mgr. Libu\u0161e Pe\u0161lov\u00e1, v. r.<\/p>\n

                      viceprezidentka<\/p>\n

                       <\/p>\n

                       <\/p>\n

                       <\/p>\n","protected":false},"excerpt":{"rendered":"

                        Na co m\u00e1 pacient pr\u00e1vo v nemocnici?   Ministerstvo zdravotnictv\u00ed sjednot\u00ed pravidla pro ombudsmany   O rozhovor jsem po\u017e\u00e1dala p\u0159edsedu Asociace ombudsman\u016f ve zdravotnictv\u00ed \u010cR, z. s., Petra Balleka, kter\u00fd je tak\u00e9 z\u00e1rove\u0148 i ombudsmanem v Nemocnici Rudolfa a Stefanie Bene\u0161ov, a.s.   Kdy vznikla Asociace ombudsman\u016f \u010cR, jak\u00e9 jsou c\u00edle, v\u00a0\u010dem pom\u00e1h\u00e1 pacient\u016fm? […]<\/p>\n","protected":false},"author":1,"featured_media":1251,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"_links":{"self":[{"href":"https:\/\/www.pacienti.cz\/index.php?rest_route=\/wp\/v2\/posts\/3484"}],"collection":[{"href":"https:\/\/www.pacienti.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.pacienti.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.pacienti.cz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pacienti.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3484"}],"version-history":[{"count":1,"href":"https:\/\/www.pacienti.cz\/index.php?rest_route=\/wp\/v2\/posts\/3484\/revisions"}],"predecessor-version":[{"id":3485,"href":"https:\/\/www.pacienti.cz\/index.php?rest_route=\/wp\/v2\/posts\/3484\/revisions\/3485"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.pacienti.cz\/index.php?rest_route=\/wp\/v2\/media\/1251"}],"wp:attachment":[{"href":"https:\/\/www.pacienti.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3484"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.pacienti.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3484"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.pacienti.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}